YOU CAN LOOK AT YOUR INFORMATION
With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g. abbreviations, technical language, etc.). We may need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a fee for such requests. We may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
DO YOU HAVE A QUESTION?
Our Information Officer is Dr. Iris Jackson. She can be reached at:
Gilmour Psychological Services®
437 Gilmour St., Ottawa, Ontario K2P 0R5
(613) 230-4709 extension 24
She will attempt to answer any questions or concerns you might have.
If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer. She will acknowledge receipt of your complaint, ensure that it is investigated promptly, and that you are provided with a formal written decision with reasons.
This policy is made under the Personal Information Protection and Electronic Documents Act.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
30 Victoria Street
Gatineau, QC K1A 1H3 or J8X 0B3
Phone (819) 994-5444 or 1-800-282-1376 | Fax (819) 994-5424 | TTY (819) 994-6591
Our policy is also determined by and is compliant with The Ontario Personal Information Act. Indeed, our policy to protect your privacy is more stringent than the legislation requires because of our Psychologists’ Ethical Code.
The Ontario Information and Privacy Commission can be reached at 1-800-387-0073 – www.ipc.on.ca. or at
Registrar, Information and Privacy Commissionaire of Ontario, 2 Bloor Street W., Suite 1400, Toronto, ON M4W 1A8 – www.ipc.on.ca